My Solar Shop's Frequently Asked Questions

We use PayPal to allow you to purchase merchandise online using any major credit card or bank checking, you do not have to be a paypal customer in order to use this service. We want you to order with confidence and peace of mind knowing that your credit card number and details remain secure and private.

Most items are shipped within 24 hours, depending on your location they arrive within 5-12 business days. Occasionally a product is on back order but that is rare. If this happens, you will be offered a full refund or an item to replace it. Like every vendor, we are depending on the factory to keep our stock supplied.

Returns:

We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, you may return your product, provided it is in unused condition, and it is within 7 days of delivery. To receive a refund/exchange from My Solar Shop, items must be returned within 7 days, with shipping and insurance prepaid (sorry, no C.O.D's can be accepted). Unfortunately, the original shipping fees cannot be refunded. Before returning any item, please use our contact form to request a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA# (which is valid for 7 days). Some of our products are offered with free shipping, so please note if you return a product that has free shipping the actual outbound shipping costs will be deducted from your return refund.

Damaged/Broken Products:

In the event that your products were damaged during transit, we ask that you KEEP the entire original package, packaging material and containers for later inspection. If the driver of the delivery agent is present during delivery, please note the damage in full detail on the delivery receipt. Even if the package appears to be slightly damaged please note this when you sign for delivery. Notify us immediately so that we may remedy the situation. Before returning any item, you must first email our returns department for a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA number.

Defective Products:

We carry a 30-day warranty period on all products; you may return your product, providing you contact us and return the defective product within 30 days of your invoice date. Before returning any item, you must first email our returns department for a Return Merchandise Authorization (RMA) number. No returns of any type will be accepted without an RMA number.

A product must be diagnosed "defective" or "damaged" by a member of the Technical Personnel. Any return found to be non-defective, once our warehouse has inspected it, is subject to a restocking fee of 20% and all non-product-related fees (shipping) are not refundable.

Terms:

* Shipping and Handling Fees are non-refundable.

* Return items are subject to a 20% restocking fee.

* Damaged items must be reported to us immediately upon delivery.

* Return or refund can take up to 4 weeks to process.

* Original receipt and Invoice number is required for any return and refund.

* All returns must have a RMA # (Return Authorization Number) from us to be accepted.

* All returned items must be in new and resalable condition, including the original box, packaging and accessories.

* Non-returnable items include: Solar water features, solar pumps, solar fountains, and solar birdbaths.

* MySolarShop.com reserves the right to refuse products returned with obvious alternations, misuse, visible wear and tear or missing any of the manufacturers supplied accessories.

Currently we only ship items in the continental United States.

1. After adding items to your cart, click the "View Cart" link located at the top right hand side of our website.
2. At the bottom left of the shopping cart you'll see a box where you may enter your coupon code.
3. Type in your coupon code, and press the apply button.
4. The coupon discount will appear as another line in the cart OR a yellow message box will explain any errors.

Solar lighting is the safest and easiest kind of outdoor lighting to install. Each light has a small photocell device built-in to the fixture that converts sunlight into electrical energy. This energy is stored in highly efficient rechargeable batteries, used to light the fixture at night. This component knows when the light level is low and switches the light on. Make sure there are no other strong light sources near by that can affect the photocell because if it is not dark enough the fixture may not automatically switch on.

The length of time that the lights stay on depends on the amount of sunlight received during the day. Most solar lights stay lit for up to 8 or more hours with fully charged batteries. All solar lights require unobstructed sunlight during the day to recharge their batteries.

Solar lights are very easy to install and require no wiring. Because solar landscape lights run on the sun's energy, they cost nothing to operate. Another advantage of buying solar lights is that LED bulbs will never burn out during the lifetime of the product. Low voltage incandescent and fluorescent systems need bulb replacements often and add cost and inconvenience to the product.

Our solar lights can be installed anywhere they will receive sunlight; the brighter and more direct the sunlight, the better the charge. The powerful solar panels collect natural sun light and charge the internal rechargeable batteries during the day. As night falls these solar lights will activate and can shine for up to 8 hours when fully charged. With solar lights the more sun they receive during the day and the darker the area is at night the better they will perform.

There is virtually no maintenance required except for occasional cleaning of the panel surface to keep it free of dust and dirt, and replacing the batteries when required.

Solar lights are usually not as bright as other forms of outdoor lighting. Solar landscape lighting offers a softer, more subtle accent lighting that makes your garden or landscape look stunning in the dark.

Most of the products we sell use regular AA type rechargeable batteries. These are inexpensive, commonly found and easily purchased from any good battery retailer. These batteries are designed to withstand a minimum of 1000 deep discharges, which is at least 1000 nights of light. Replacement is quite easy to do and instructions provided give more information on this procedure.

Our products are very easy to install. No real skills are required and often the only tool necessary is a screwdriver. Operating instructions come with every product.

Usually, our lights work straight out of the box. However, if the batteries are low, upon receipt, we recommend that the light be placed in a sunny location to fully charge for up to 1-2 days before first use. If the product has an on/off switch then it is best to leave it in the 'off' position until it has had its first initial charge. After this time, the switch may be left on and the light will operate without further attention.

All our solar lights turn on automatically at dusk and will stay on up to 8 hours. Each light has a small photocell device built-in to the fixture. This component knows when the light level is low and switches the light on.

1) Usually our lights work straight out of the box. However, if the batteries are low up receipt, we recommend that the lights be placed in a sunny location to fully charge for up to 2-3 days before first use.

2) Solar lights require at least 6 hours of direct sunlight a day, the brighter and more direct the sunlight, the better the charge.

3) Make sure there are no other light sources near by that can affect the photocell (solar panel), because if it is not dark enough the fixture may not automatically switch on. If the light flickers this could be a sign that there is a small light source causing the sensor to automatically switch on & off.

4) Keep the solar panel clean of debris.

5) Replace the batteries with Rechargeable Ni-Cad batteries. These batteries can be found from any good battery retailer. These batteries are designed to withstand a minimum of 1000 deep discharges, which is at least 1000 nights of light.

6) If your solar product is equip with an on/off switch, make sure the switch is in the on position.

7) Some of our products will arrive with a cardboard tab between the battery and the post. This prevents the battery from working during storage and shipping. Please remove the tab prior to turning the unit on.